Refund Policy

 

Returns

We hope you are happy with your TAUKO purchase. If, for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fourteen (14) days from the date you receive them. For Christmas 2018 we've extended our Returns Policy: All items purchased between 9th of December to 22nd of December can be returned up until 14th of January 2019. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We offer free return shipping in Finland. For the rest of the world the return costs are non-refundable.

NOTE! In all cases of returning the sale item, the return shipping costs are non-refundable.

Please note that Gift cards, as well as personalised and made to order items are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, that is damaged, or is missing parts for reasons not due to our error, we can only grant partial refunds.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at tauko@taukodesign.fi.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please

  • send an email to tauko@taukodesign.fi explaining the situation, and
  • + send your item to: TAUKOdesign Oy, Satamakatu 4A, 00160 Helsinki, Finland.

 

 

Shipping

To return your product,

  • send an email to tauko@taukodesign.fi explaining the situation, and
  • send your item to: TAUKOdesign Oy, Satamakatu 4A, 00160 Helsinki, Finland.

 

We offer free return shipping in Finland. For the rest of the world You will be responsible for paying for your own shipping costs for returning your item. NOTE! In all cases of returning the sale item, the return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.